Terms and Conditions

Detailed Description of Goods and/or Services
Blue Crane Vineyards (Pty) Ltd t/a Blue Crane is a business situated on an agricultural property that produces grapes, wine, olives and olive oil products for human consumption.

Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 5 days, and delivery confirmed by way of reference number. Although every effort will be made to deliver products purchased by customers, we cannot guarantee delivery should the customer input incorrect delivery address(es).

Export Restriction
The offering on this website is available for order and delivery within the borders of South Africa only.

Return and Refunds policy
The provision of goods and services by Blue Crane Vineyards (Pty) Ltd t/a Blue Crane is subject to availability. In cases of unavailability, Blue Crane Vineyards (Pty) Ltd t/a Blue Crane will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. Blue Crane will not accept returns of any wines and food products if the product has been tampered with, damaged, and/or opened.

Customer Privacy Policy
Blue Crane (Pty) Ltd t/a Blue Crane shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment Options Accepted
Payment may be made via Visa or MasterCard or by bank transfer into the Blue Crane Vineyards (Pty) Ltd t/a Blue Crane’s bank account, the details of which will be provided on request.

Card Acquiring and Security
Card transactions will be acquired for Blue Crane Vineyards (Pty) Ltd t/a Blue Crane via Yoco Payment Gateway which is an approved payment gateway for all South African Acquiring Banks. Yoco Payment Gateway uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no card details are stored on the website. Users may go to www.yoco.com to view their security certificate and security policy.

Customer Details Separate from Card Details
Customer details will be stored by Blue Crane Vineyards (Pty) Ltd t/a Blue Crane separately from card details which are entered by the client on Yoco Payment Gateway’s secure site.
For more detail on Yoco Payment Gateway refer to www.yoco.com

Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Blue Crane Vineyards (Pty) Ltd t/a Blue Crane takes responsibility for aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile
This website is governed by the laws of South Africa and Blue Crane Vineyards (Pty) Ltd t/a Blue Crane chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 2 Skew Road Boksburg North

Variation
Blue Crane Vineyards (Pty) Ltd t/a Blue Crane may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information
This website is run in-house by Blue Crane Vineyards (Pty) Ltd t/a Blue Crane based in South Africa and with registration number 2001/008239/07

Blue Crane Vineyards (Pty) Ltd t/a Blue Crane Contact Details
Company Physical Address: Portion 15 of the Farm Klipfontein, Tulbagh, Western Cape
Email: diego@miningpressure.co.za
Telephone: +27 (0)119184750

Please view our Terms and Conditions