Returns Policy

Return of Non-Compliant Products

  1. Should any Products delivered to you not comply with the description thereof on our Website, or exceed the quantity ordered or not be of quality described or be the incorrect Products (“non-compliant Products”), such non-compliant Products may be returned to Blue Crane Vineyards at our risk and expense within 10 (ten) business days of delivery and written notice shall be given to Blue Crane Vineyards setting out reasons why such Product is returned.
  2. If the Product is indeed found to be non-compliant in any way by Blue Crane Vineyards, you are entitled to either:
  3. be fully refunded for the purchase price that has already been paid, including delivery costs; or
  4. have the Product replaced at Blue Crane Vineyards’s expense.
  5. A Product will not be regarded as “non-compliant” in the event of such Products not meeting personal preference.
  6. Blue Crane Vineyards will make all reasonable efforts to ensure the Product information, availability, purchase price and associated delivery times and fees are accurately reflected on the Website, but will not be liable for any refund or replacement where such Products were inspected by the customer and accepted on delivery.

Return of Products Ordered as a Result of Direct Marketing

  1. Any order placed as a result of direct marketing may be cancelled without penalty/charge within 5 (five) business days after the later date of the date on which your order is confirmed by Blue Crane Vineyards or delivery of the Products to your nominated address. Products that have been delivered may be returned to Blue Crane Vineyards at the risk and expense of the customer. Blue Crane Vineyards shall refund the purchase price in full within 15 (fifteen) business days after receiving the notice of cancellation or receipt of returned Products.

Implied Warranty of Quality

  1. All Products delivered and accepted by you must be stored in accordance with the instructions issued by Blue Crane Vineyards and/or be used prior to the indicated expiry date. Provided these provisions are complied with, any Products that do not comply with the quality as described may be returned within 6 (six) months of delivery at our expense and we shall refund the purchase price paid or issue a replacement.

Processing of Refunds

  1. All refunds shall be processed in the same method at which the original payment was made, i.e. either by EFT or by refunding the credit card used.
  2. All refunds will be processed within 30 (thirty) days from receipt of the returned Products.
  3. If the credit does not reflect in your account after 30 (thirty) days, please contact Blue Crane Vineyards at info@bluecrane.co.za.
  4. Refunds, where Vouchers and Coupons were used to purchase the returned Products, shall be governed by the Vouchers and Coupons Terms and Conditions.